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1. Q: What if I get the Letters Puzzle Mat with bad issues?

    A: Please do send the photo of bad product to us, we provide the free replaced one to you if the problem is on our side.

2. Q: Does your EVA Puzzle Mat comes with heavy smell?

    A: The raw EVA material we use is first batch and non-smell, there will be a few smell but it comes from the foaming process, we will have the Puzzle Mat airing after the production, so that the mats you received will have no heavy smell.

3. Q: Do you have certificates for your product/material?

    A: Yes, we have passed ASTM and EN71 test, and we can send certificates for reference via email.

4. Q: What's the best way to ship the goods?

    A: The best way is to ship by sea, takes a longer time than by express or air, but with lowest shipping cost. Please do contact us early to make sure the time is enough.

5. Q: Do you support customized colors?

    A: Yes, you can either tell us the pantone color number or send the colors samples to us, then we can match for you.

6. Q: Will the colors of your Puzzle Mat fade after using?

    A: Not at all. We use the best EVA foam material, which makes the color not fading.

7. Q: Does Melors ship worldwide?

    A: Yes, we do sell a lot to all over the world.